User Testing Results for the PnP website

I did the user testing tasks on my mom (Cindy van Staden) who surprisingly didn’t find all of them to difficult to complete.

1.       Buy dog food for a puppy.

·         First she clicked on the shopping button, or at least she thought she clicked it, she didn’t immediately realize that you have to actually click on the word “shopping” on the icon as this is the only hit area part of the button. After a few seconds she realized nothing is happening, so she clicked it again.

·         She took a few seconds to look around on this page and the clicked on the red “home shopping” link-thingy in the article.

·         She also took a few seconds to look around this page and at first thought she had to register. Then she decided to click on groceries

·         Then she scrolled down and clicked on pet shop

·         Then she scrolled down to Dog & puppy (5clicks)

Comments: She didn’t find this task too difficult to do, she just felt like there’s too many things happening and flashing around some of the pages, it’s distracting and sometimes intimidating for people who aren’t used to the internet.

 

2.       Find out what time the Pnp closest to us closes on Sundays:

·         For this task her first reaction was to go click on “about us”.

·         She took a few seconds to look around and then clicked on “about us” again on the left side of the page.

·         Then it took a while to first look at all the options available and then she decided to look at the “shopping” page.

·         She noticed that there is a “trading hours” thingy, but she didn’t/t think that it was a button at first and so she looked around to see if she can’t find it somewhere else on the page. Then she tried to scroll over the “trading hours” thingy to see what happens…finally she clicked on it.

·         Here she clicked on Gauteng/Free State.

·         Then she scrolled down to find Strubenvale Family store.

·         Here she didn’t really know what to do so she took a while to look around the page. She scrolled all the way back to the top and realized that she has to click on the last column.

·         After she clicked she scrolled down to find Strubenvale Family store, only to find that it’s not even on the list anymore. (6clicks)

Comments:  This wasn’t too easy to complete. She found that some of the buttons doesn’t look like buttons. She also felt like that on the trading hours list, the headings should be visible at all times as it is difficult to know what to do when you’re on the bottom of the page.

 

3.       Find the recipe for a chicken salad:

·         Here her first reaction was to go to Health & Nutrition.

·         Then she clicked on 5 a day recipes.

·         After looking around the page, she realized she was on the wrong page.

·         Then she clicked on Kitchen

·         Here she tried to click on the recipes heading

·         She looked around and then clicked on Main Ingredient

·         She scrolled down to poultry and then clicked on chicken salad (6clicks)

Comments: She found it confusing that the health and nutrition and recipes where on two different pages.

 

4.       Find out who the CEO of Pnp is:

·         This task was the easiest as she remembered that she saw a heading called “CEO” on the “About Us” page. So  she clicked on “about us”

·         Then she clicked on “CEO” (2clicks)